Software support is provided by the dedicated product team of software engineers at Terrington Data Management, the creators of the Labnotes software. The Terrington team are an integral part of a seamless product lifecycle team, comprising, software engineers, scientists and QA specialists, that covers the whole solution and related services from concept to post delivery support. When you purchase Labnotes, you will enter into a partnership with Terrington that offers you the benefit of a common point of contact and communications channel whilst also ensuring greater understanding of your needs and how those needs are both interpreted and delivered.
Support is tailored to meet your requirements and can embrace any of the following:
- Office hours telephone support
- 24/7 telephone support
- Auto generated error log that can be e-mailed for remote diagnostics
- Remote system monitor (only where compatible with user network policies)
- Key staff security vetted by UK Government agencies
- Minimum service levels for on-site support cover offered.
Alan Muir from British Energy, is an existing support customer and has the following observations:
"I have always found Terrington to be very helpful, they have always tried to adapt the product to suit the customer and involve the customer before changing the product. I have always found Terrington very helpful in providing solutions to my problems, either on the telephone or by e-mail - whether it be a commercial or technical problem I always receive a cheerful welcome and a prompt reply."
Wilson Monteith who is a Measurement Consultant, has the following observation regarding Terrington:
"Terrington is a secure, proactive company that gives dynamic assistance when required".
